Word Choice
Now that we've covered volume, pitch and speed as ways of clueing you in to the author's tone or attitude, it's time to cover the ways that word choice can indicate attitude or certainty. First up: pay attention to qualifiers. Qualifiers are words that soften the severity of a statement. Examples are 'a little,' 'kind of,' 'sort of,' 'more or less,' 'maybe,' 'not so much' and other similar words. If a speaker uses a lot of qualifiers, she probably isn't very certain about what she's saying. If a speaker doesn't use qualifiers, she probably is certain.
Second, listen for ways that the speakers say outright how they're feeling. This may sound obvious, but it's not obvious when you're actually listening to a conversation. Here's an example:
- SPEAKER A: Did you hear that John and Susannah eloped?
- SPEAKER B: Oh, really? I didn't know that! Tell me all about it!
Speaker B says outright that 'I didn't know that,' which lets you know that Speaker B is surprised. Then, she goes on to say 'Tell me all about it!,' which lets you know that she wants to hear more.
Here's another example:
- SPEAKER A: I was sad that our home team lost their game again.
- SPEAKER B: Ugh, I know. So disappointing.
Speaker A says outright that he's 'sad.' Speaker B says, 'So disappointing,' which lets you know that Speaker B is disappointed about the match. This isn't just something that happens in instructional videos; people actually talk like this in real life. If you listen for key words that indicate the speaker's emotions, you can often get a very good idea of what's going on.
Third, pay attention to how emphatic the speaker's word choice is. For example, let's go back to the conversation about the home team who lost their game. Here are two possible ways for Speaker A to phrase his line:
- 'I was sad that our home team lost their game again.'
- 'I was heartbroken that our home team lost their game again.'
Only one word is changed, but suddenly, Speaker A comes off as much more upset. Using more emphatic word choice adds more emotional weight to the sentence.